FAQ
Q: Do you have a minimum hire spend?
A: Yes. We have a minimum hire order of $200 (excluding delivery and pickup fees) for delivery services across the Fleurieu Peninsula and South Adelaide. If you prefer our DIY Dry-Hire option (where you collect and return the items yourself), the minimum order requirement is $100.
Q: Where does Fleurieu Event Hire deliver to?
A: We proudly deliver, set up, and collect event furniture across Sellicks Beach, McLaren Vale, Aldinga Beach, Port Elliot, Goolwa, Victor Harbor, Strathalbyn, the broader Fleurieu Peninsula, and surrounding South Adelaide regions.
Q: How much is delivery?
A: Delivery and pickup fees are calculated individually. Quotes are based on your event location, the date and specific times required for delivery/collection, and the overall size of your order.
Q: Can I collect orders myself?
A: Yes! We offer a flexible Dry-Hire option, allowing you to collect, set up, and return select inventory pieces yourself from our warehouse location in Sellicks Beach.
Q: Do you offer wedding setups?
A: Absolutely. We provide complete delivery, precise setup, and pack-down services for both wedding ceremonies and receptions. Please contact our family team today for a tailored quote.
Q: Do you require a deposit?
A: Yes. To secure your booking and hold your event date, we require a 25% non-refundable deposit. The remaining balance, along with a security bond, is required at least 10 days prior to your event.
Q: What is your cancellation policy?
A: Cancellations made more than 10 days prior to your booking date are eligible for a refund of any balance paid, less the 25% non-refundable deposit. Cancellations made within 10 days of your event date are non-refundable.
Q: Can I alter my order after booking?
A: You are more than welcome to add or swap items leading up to your event, subject to inventory availability.
Q: Do you require a security bond?
A: Yes, a security bond is required for all bookings. The bond amount is calculated based on the total size and type of items in your order and is fully refunded after the event once items are returned safely.
Q: What happens if something gets damaged or goes missing?
A: We understand accidents happen, but as our pieces are bespoke or vintage, replacements can be costly. If an item is broken or damaged beyond repair, a replacement fee equivalent to 3 times the hire fee will apply. If an item is missing during collection, you will have 5 days to return it to us before the 3x replacement fee is charged.
Q: What happens if upholstery or fabric items get dirty?
A: We expect normal, light wear, but if upholstered lounges, rugs, or carpets require professional deep cleaning after your event, the cost of the cleaning service will be deducted directly from your security bond.